Refund policy

1.

Returns & Refunds Policy

1. Return Window All return requests must be raised within 30 days of your delivery date. Claims raised after this period cannot be accepted.

2. Eligibility Due to the nature of skincare and personal care products, we only accept returns for items that are sealed, unused, defective or incorrect (i.e. you received the wrong product). We are unable to accept returns or issue refunds once a product has been opened/unsealed and used. 

This applies to all products, including sale items.

3. Non-Returnable Items The following cannot be returned under any circumstances:

• All personal care and skincare products once opened or used. 

4. How to Start a Return Contact us at admin@beautyandbains.co.uk within 30 days of delivery with your order number, a description of the issue, and supporting photos where possible. We will review your request and, once approved, provide a return authorisation.

5. Refunds Once your return is received and inspected, approved refunds will be processed to your original payment method within 7 business days.

6. Return Shipping We cover return shipping costs for items confirmed as defective or incorrect.